FAQs, Help, Guides and Documentation

 

These are some of the questions we are asked quite regularly. We’ll be adding more as we go on. Feel free to contact us if you do not find what you need here.

New to My Dutch Door?

What is My Dutch Door?

My Dutch Door is an online retailer of Fiberglass Dutch Doors. We are a family owned business located in Southern California.

We only sell Plastpro brand doors – a world class door manufacturer based in Los Angeles, California.

What are Dutch Doors?

Dutch Doors, also known as split, double hung or half doors, are doors that are divided horizontally. They consist of two leaves (top and bottom halves of door) that operate independently.

Why Fiberglass Dutch Doors?

Why Fiberglass doors?

We firmly believe fiberglass is superior to wood and steel doors in every way. Fiberglass doors;

  • Are stronger and won’t fade, crack, splinter or rot like wood doors.
  • Will not dent, scratch or rust like steel
  • Wont expand or contract as much as wood or steel when the weather changes
  • Six time more energy efficient than wood, and
  • Require comparatively much less maintenance than either wood or steel doors
Are Dutch Doors Safe?

The type of horizontal cut in your Dutch Door determines if your door is secure. Most DIY methods follow the “Straight cut’ method, which is not very secure. All our Dutch Doors come with the inverse “L” shaped ‘Rabbet cut’ which is very strong and weather resistant.

Similar to traditional doors, you will have the latch and deadbolt to fortify the door. You also have a Dutch bolt to lock the two leaves together. Additionally, Dutch Doors also have 4 hinges, compared to the typical 3 in traditional doors.

The solidly constructed fiberglass molded surface provides strong protection and provides significant security over wood.

Are Fiberglass Dutch Doors Energy Efficient?

Fiberglass Doors are engineered to be extremely energy efficient. According to industry research Fiberglass Doors are up to six times more energy efficient than wood.

All our Dutch Doors are shipped with weather resistant Q-Lon weatherstripping that’s affixed to the rabbetted portion of the lower-leaf. Pre-hung doors come with additional Q-Lon weatherstripping that’s placed around the perimeter of the frame. Combined with the threshold, the weatherstripping blocks air and moisture. It not only acts as a weather shield but increases energy efficiency.

Where to install

Where can I install Dutch Doors?

Dutch Doors are extremely versatile and can be used in many places in your home.

  • Front Entry Door
  • Kitchen or Laundry door
  • Side Garage door
  • Mud room, Storage room or any other door leading outside

Before You Begin

Decide if you need a Slab or Pre-hung Door?

Door slab: The two rectangular Dutch Door leaves without the frame is called the door slab. Typically a slab will not have a door frame or hardware. Handles, latch and deadbolt and hinges will not be typically prepped. Weatherstripping between leaves will be included.

Pre-hung: This is an entry door system that includes the door, frame and threshold. The Hinges will be prepped and installed. The Dutch bolt may be prepped and installed (optional). Handle and lockset holes will be prepped (handle and lock-set hardware not provided). The system will be in a Knock-Down form for easy shipping. Reassembly is required upon arrival. Door assembly by a licensed contractor is required for warranty purposes. The pre-hung unit ensures an easy installation and snug fit..

What must I do before ordering a door?
  1. Decide if you want a slab only or complete pre-hung system
  2. Determine door handing (left/ right) and swing (In/ out)
  3. Measure rough opening to determine door size
  4. Measure jamb width
  5. Decide on the Dutch Door style, glass placement and type
  6. Decide on surface texture (smooth or textured)
  7. If textured, decide skin type (Mahogany or Oak)
  8. Decide on paint or stain color
  9. Choose threshold and hinge finish color

Once you have determined the door size, handing and jamb width (steps 1 through 4), you may shop our store and choose from the various options to customize and design your own unique door.

Payment and Security

What are your payment methods?

We accept all major Credit and debit cards (Visa, MasterCard, American Express and Discover). We do not accept cash or personal checks.

How secure is shopping?

We use industry standard SSL with strong 128/256 bit data encryption to protect your information. Your payment is processed by the payment processor on their secure network. This means no sensitive data like your credit card information actually touches our servers.

What exactly happens after ordering?

Once you place your order, we will process it and send to manufacturer/ distributor. The door will then be custom crafted according to your order. Once the door system is complete, it will be sent to our warehouse for final inspection. We will then ship the door to your address.

Shipping and handling

Where do you ship?

We ship to the 48 contiguous United States and most of California. We do not ship to Alaska, Hawaii or APO/FPO addresses.

How do you ship?

We use common carrier shipping companies to ship to your door.

Do you offer FREE Shipping?

Yes. We offer FREE Standard Ground Shipping on all Slabs and Pre-hung Doors.

How long does delivery take?

RAPID SHIP - Pre-hung Rapid Ship doors will typically ship between 7 to 10 business days.

Custom Built Doors - As doors are custom built for each order, lead times are typically between;

  • 4-6 weeks for unfinished (not painted or stained), and
  • 6-8 weeks for pre-finished doors

Read more about shipping and returns here.

Installation

How do I install the door?

Dutch Doors are complicated systems and we recommend they be installed by a licensed qualified professional door company to qualify for warranty.

Do note installation without proper tools and knowledge may result in personal injury. Improper finishing/sealing of doors will void the warranty.

Pre-finished door systems will ship with touch-up paint for minor scrapes or scratches..

Any other questions?

Contact us if you have any other questions.

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Our How To’s and Guides section offer practical advice and detailed instruction in selecting, measuring and ordering your Dutch Door.

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This section provides information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you.

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